Mental Health at Work – on the Front Lines
Course description:
When working on the front line, it’s not always easy to navigate challenging behaviour from clients or customers who may be experiencing a mental illness, including addiction.
Using the 4Rs of Recognize, Respond, Refer, Reconnect, this workshop helps you:
- Develop effective communication skills to appropriately respond to public who may be experiencing a mental health problem
- Practice strategies to move through difficult conversations and identify next steps, using motivational interviewing
- Learn about resources in local community
*Previously: Responding with Respect – on the Front Lines
Provided by:
Canadian Mental Health Association
Course length:
4 hours
Class minimum/maximum:
6/30
Supervisors Safety Certificate Program:
elective course
EOCP CEU’s:
0.4
CPHR CPD:
4 CPD Hours
Price:
$1,500 per class.
