Responding with Respect On the Front Line
When working on the front line, it’s not always easy to navigate challenging behaviour from clients or customers who may be experiencing a mental illness, including addiction.
Using the 4Rs of Recognize, Respond, Refer, Reconnect, this workshop helps you:
- Develop effective communication skills to appropriately respond to public who may be experiencing a mental health problem
- Practice strategies to move through difficult conversations and identify next steps, using motivational interviewing
- Learn about resources in local community
Canadian Mental Health Association
Supervisors Safety Certificate Program:
4 CPD Hours
$1,500 per class.