Responding with Respect On the Front Line

Course description:

When working on the front line, it’s not always easy to navigate challenging behaviour from clients or customers who may be experiencing a mental illness, including addiction.

Using the 4Rs of Recognize, Respond, Refer, Reconnect, this workshop helps you:

  • Develop effective communication skills to appropriately respond to public who may be experiencing a mental health problem
  • Practice strategies to move through difficult conversations and identify next steps, using motivational interviewing
  • Learn about resources in local community

Provided by:
Canadian Mental Health Association

Course length:
4 hours

Class minimum/maximum:

Supervisors Safety Certificate Program:
elective course


$1,500 per class.