Course Description:

Civility and Respect is one of the 13 psychosocial factors that are encompassed within the best practice frame of the National Standard for Psychological Health & Safety in the Workplace. However, it’s a factor that cuts across all elements to the heart of mental health. Our relationships, from our acquaintances to our closest friends, to our colleagues, to our bosses can be pretty amazing — but also complicated. In this module, learners will get insights into civil and respectful communication and how to manage conflict effectively.

Course Objectives:

• Lesson 1: What is Civility and Respect? This lesson establishes what civility, respect, diversity, and inclusion are. Learners will also come to understand bias, and how to overcome or “bust” bias.
• Lesson 2: Common Communication Issues: This lesson explores why we are conflict averse, and what connection bids are. It also describes different types of communication issues, like passive communication, aggressive communication, and passive-aggressive communication.
• Lesson 3: How to Improve Communication: This lesson will help learners improve their own communication skills. Assertive communication, non-verbal communication, how to become a better listener, and how to be a better speaker are all topics that aim to aid the learner to become a more effective communicator.
• Lesson 4: How to Manage Interpersonal Conflict: This lesson tackles the challenging topic of managing interpersonal conflict. The learner will be given tips for difficult conversations, and will learn how to say no. The learner is also offered other acronymic strategies for managing interpersonal conflict, like DEAR MAN, GIVE, and FAST.