Training Policy
Your organization’s training is important to us. Efficiency is key to coordinating all training requests. We value time and resources, both yours and ours, which is why we have outlined the policies below.
1. Training Requests
Onsite classroom training can be requested by visiting our Training Request Form. Information you will need is:
- Course name
- Date(s)
- Time(s)
- Location(s)
- Organization Contact Person
Allow a minimum of fourteen days advance notice in order to communicate with contract trainer/training organization to confirm dates, times and locations. This can be flexible depending on the nature of the request and urgency of the training.
Do you have an annual training calendar or want to schedule multiple courses? No problem, we ask that you submit your requests at least 30 days in advance of the first scheduled course.
Contact Thanh Vo, Client Services Coordinator
Phone 778-278-3436 | Email training@bcmsa.ca
2. Training Confirmations
The organization contact person will receive an email confirmation at least nine days prior to course date. All final course details (audio visual requirements, classroom set up, and any equipment specific to the training) are provided at this time.
We ask that each organization provide confirmed numbers of participants at least five days prior to course date. This helps us provide enough participant materials.
3. Invoicing
Invoices will be sent to the organization contact person within 21 days of training and are payable upon receipt. BCMSA accepts Visa, Mastercard, or Cheque as payment.
4. Cancellation
The BCMSA requires at least eight business days to cancel or reschedule a course to avoid course fee. Organizations will be invoiced in full for courses when the BCMSA is notified less than eight business days prior to course date.
5. Online Learning
Single or bulk purchase options are available. Payment is required online at time of purchase.
Course Cancellations
BCMSA reserves the right to cancel any course if enrollment is too low. If a course is cancelled all registrants will be notified by email and receive a full refund.
Refunds
For individual enrollments, full refunds are available for all courses if requested one week prior to the day the course starts. 50% refunds are available for all courses if requested at least 48 hours prior to the day the course starts.
Eligibility for Training
It is our priority to provide training to our members. If our calendar has availability, non-member organizations are welcome to schedule training through us.
