Connection to Care: Pre-Emptive Mental Health and Wellness Program
A Partnership Between:
Disclaimer:
Please note that all information in this promotional video is accurate at the time of recording. However, the hours of operation referenced in the video (7:00 a.m. to 10:00 p.m.) have since been updated. Effective January 5, 2026, the service will operate from 8:00 a.m. to 8:00 p.m. All other details presented remain current and correct.
The BC Municipal Safety Association (BCMSA) and the BC Association of Clinical Counsellors (BCACC) are pleased to continue offering Connection to Care, a collaborative mental health and wellness initiative designed to support resilience within the local government community. Understanding the significant role mental health plays in both personal and professional well-being, Connection to Care provides a safe, supportive space for open conversations, helping individuals explore concerns and access meaningful resources.
Since May 1, 2024, the program has offered local government workers (CU 753004) free, confidential mental health support through a dedicated call-in service. Available Monday to Friday from 8:00 a.m. to 8:00 p.m., this service provides one-time support calls delivered by counselling practicum students and Registered Clinical Counsellors (RCCs). When an employee calls the line, they are triaged and connected with the next available call taker. The service is fully confidential, and no personal information is collected beyond confirming the caller’s municipality.
As an early intervention and upstream support model, practicum students and RCCs focus on identifying and responding to expressions of distress through a structured triage approach. This method is intended to empower callers, promote self-awareness, and strengthen individual agency. Similar approaches will be used in follow-up calls, if applicable.
If a caller is experiencing a crisis, trained professionals will recognize the situation promptly and direct the individual to the appropriate crisis response resources. A qualified mental health professional will listen, provide a space to share concerns, and offer support through compassionate inquiry and conversation. All discussions are completely confidential, allowing callers to express thoughts, feelings, and challenges openly. Depending on need, callers may be connected to tailored resources or redirected to longer-term therapeutic support. You do not need to be in crisis to access this service.
Who is eligible?
Any employee working for a BC municipality or an organization classified under WorkSafeBC Classification Unit 753004 – Local Government and Related Operations.
Organizations interested in a complimentary marketing starter package to promote this program within their workplace are invited to contact programs@bcmsa.ca.
